MY BAG

Returns Policy

How do I return my product(s)?

You can return your online order free of charge in Greece within 1 to 5 working days of receiving your order. When returning your online order, choose one of the drop off points from the carrier that originally delivered it.

Can I exchange my product(s)?

We can’t exchange products you ordered online and had delivered to your preferred delivery address. However, you can refuse delivery or return unwanted products for a refund, and then place a new order.

If you reserved your order online and chose to pick it up at a store, then you can exchange the product for something else that we have in stock at that moment. You can also simply choose not to pick the products up, in which case the products will be cancelled.

I returned my order, how long will my refund take?

Please allow us 14 days from the day the parcel is posted for your refund to be processed.

Please note that some banks may take slightly longer to process your refund.

Can’t find the answer you’re looking for? You can call by clicking the ‘Call us’ link below to ensure your query is dealt with today. Alternatively, if your query isn’t urgent, email us at [email protected] 

Can I return items from different orders in the same parcel?

No, you should return items from different orders separately to ensure that you receive a prompt and correct refund. Can’t find the answer you’re looking for? You can call by clicking the ‘Call us’ link below to ensure your query is dealt with today. Alternatively, if your query isn’t urgent, you may email us at [email protected]